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January 2025 – April 2025
Web Support Specialist
Xarrvo
Remote
• Provided technical support to clients via LiveChat and Tickets.
• Created support articles to assist both clients and the internal team.
• Assisted clients with billing and account suspensions.
• Supported internal team with various technical and administrative requests.
• Managed client onboarding and offboarding processes.
• Monitored and managed communication channels to ensure timely responses and issue resolution.
• Utilized Intercom and cPanel Webmail for client communications and support. -
December 2024 - January 2025
WordPress-based Web Developer and Designer
Tetelestai Web Development Services
Iligan City, Philippines
I worked as a web developer, specializing in WordPress, and was assigned a variety of tasks. My responsibilities included maintaining and updating websites to ensure they ran smoothly and efficiently. I managed and resolved support tickets that required adding new pages, editing existing content, and making other necessary updates to the sites. I also took on SEO tasks to improve the visibility and ranking of our websites on search engines. Additionally, I am familiar with WooCommerce and have experience working with it to enhance e-commerce functionality on WordPress sites. This role allowed me to develop a comprehensive skill set in web development and site optimization.
about me
Welcome! I'm Trisha Jane Bangcong, a Web Design & Development Specialist
With over a year of experience building responsive and good-looking websites, I’ve learned to use WordPress and its many plugins and themes to create great results. I’m skilled in popular page builders like Elementor, Beaver Builder, Oxygen, Visual Composer, Divi, and WPBakery. While I enjoy using Elementor, as it’s the primary builder we use in training, I’m also skilled with other builders and use them to create websites that are both functional and attractive.
